FOCUS ON YOUR BUSINESS
Canon imagePROGRAF eService

1. Pay only for the ink you use! You will always pay a fixed price for the quantity of ink consumed.
2. Everything is included! You don’t have to worry about warranty, printheads, maintenance cartridges, spare parts and on-site service. You will be notified in advance when something needs to be replaced and the maintenance team will take care of it.
3. Secure online remote monitoring. With your plotter connected to a secure cloud service, we can monitor its status, react if any issue occurs and provide service or maintenance on time.
4. Get your ink on time. Thanks to the real-time plotter monitoring and notification system we know about low ink levels on time and send you a new ink cartridge. As promised – you will never run out of inks anymore!
5. Top level support for worry-free work. With Canon eService you have the peace of mind focusing on your business and not worrying if your plotter is ready for the task ahead.

eService brings several exclusive benefits. Just to mention a few: a) access to more efficient service from the service supplier; b) automatic ink replenishment; c) pay for what you print – predictable ink costs with ml billing model; d) smoothed cash flow; e) full term service and support; f) maximized uptime.

eService is implemented through Canon Accredited. Exact terms and conditions can vary. In general, the contract covered all consumed inks, spare parts, periodical maintenance, break and fix. In addition, depends in your contract it may include a rental fee for a plotter, back up, certain service level (like a minimum reaction time). Check the details from Canon Accredited Partners.

eService allows Canon partners to remotely monitor printers for error codes, warnings, ink levels and media usage. eService server is owned by Canon and is located in Europe.

The ink consumption per sqm varies based on media type, print image and device, so it is not possible to give exact answer. However, on average, you may expect a consumption of 0.3-1.0 ml per 1 m2 for a colour or BW drawing, 2-6ml per 1 m2 for a poster, 6-12 ml per 1 m2 for a photo. Exact amount of inks per each print can be check via free Accounting Manager software, or directly from a plotter via print log.

Each ink droplet that is ejected from the print head is counted by the printer and recorded. The printer records all ink usage including that used for both printing and printer maintenance operations, such as periodic head cleaning.

Data is collected through an agent software installed in a PC or server continuously linked to the printer. The raw data is generated by the printer, and the agent collects and sends it to the LFP Monitor - is the online platform that allows you to access to eService dashboards.

Yes, it is possible to install eService agent software remotely be service technician of Canon accredited partners, without necessity of personal visit and personal contact.

The quarterly fee covers all expenses including certain amount of inks, weather you use these inks or not. The unused inks can’t be transfer to the next quarter, however, you can agree individually with Canon Accredited partner any intermediate solution.

For each extra millilitre of inks, you pay fixed price – there is nothing to worry about, as you pay only as much as you actually print.